FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions below.
Are all your products hand made to order?
Absolutely, we hand make everything to order here in the UK. None of our products are sat on a shelf ready to go.
I have received a shipping notification but no strap?
We use a 3 Day service via DHL. Please be patient, at time of fulfilment we may have missed the window for collections today so it will leave us tomorrow.
Do ship to my country?
Yes we ship globally, wherever were legally allowed.
Why havent you replied to my email?
Please make sure you have emailed orders@zulualphastraps.com . This is the mailbox that is monitored constantly. Please also take into consideration the time difference. We are based in the UK so may be in our racks when you message. We also dont work weekends so please only expect a reply during business hours.
Can you make me a strap longer or shorted than your standard size ?
Absolutely, we have the ability to cut the webbing to size so please add a note at checkout if you require alterations to our standard sizing.